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Troubleshooting ​

First aid kit to help you quickly resolve issues.

Select the app you are using to jump to the respective section:

If the guide does not resolve your issues, please look at the "How to report problems" section and follow the instructions there.

Archery ​

If you get errors on completions, you can hover over the orange error icon and label to see what exactly happened (see screenshot below). A lot of these errors come from the provider APIs directly, e.g. because the API is down, you ran out of budget, or because a model is not available in your country.

Regarding completion errors that are not related to the provider, please get in touch.

Completion error example

If the problem is not related to completions, start by going through the following checklist, it will resolve most of the common issues.

Quick fix checklist ​

  • Make sure you have a stable internet connection, you can test it on fast.com.
  • Check the system status to make sure that the Archery service is operational.
  • Refresh the page.
  • Sign out and back in.
  • Make sure you have entered the LLM provider API keys correctly.
  • Make sure that your API key has access to the model you have selected. You might need to get on a waitlist to get access for GPT-4 for instance, or for models with large context windows.
  • Make sure that you do not have a VPN activated that might interfere with requests.

System checks ​

If the quick fixes didn't do it, please also run the following checks and report the results as specified below.

  • If you have, try to open the app in a different browser.
  • Try to create and execute a very simple prompt, e.g. "Tell me a joke." If that does work, there is probably an issue with your prompt. Are you using any special characters? Try to remove them and see if that helps. If it does, please let us know so that we can address the issue.
  • Open the app in an incognito browser window and try to execute a prompt. This will make sure that no browser extensions interfere with the app.

Known issues ​

There have been instances where Zscaler security software interferes with the app and causes problems. If you use Zscaler in your network and cannot log in, please get in touch.

Forge ​

Please go through the following checklist first, it will resolve most of the common issues.

Quick fix checklist ​

  • Check the system status to make sure that the Forge service is operational.
  • Make sure you have entered your OpenAI API key correctly.
  • Make sure that your API key has access to the model you have selected. You might need to get on a waitlist to get access for GPT-4 for instance, or for models with large context windows.
  • Make sure that you do not have a VPN activated that might interfere with requests.

System checks ​

If the quick fixes didn't do it, please also run the following checks and report the results as specified below.

  • If you have, try to open the app in a different browser.
  • Try to create and execute a very simple prompt, e.g. "Tell me a joke." If that does work, there is probably an issue with your prompt. Are you using any special characters? Try to remove them and see if that helps. If it does, please let us know so that we can address the issue.
  • Open the app in an incognito browser window and try to execute the example prompt. This will make sure that all data is reset and no browser extensions interfere with the app. If that works, there is most likely an issue with corrupted data that the browser is holding on to. Please get in touch so that we can help you out with that.

Common pitfalls ​


My data is gone ​

Forge stores all data in your browser. That means, if you open the app in a different browser or on a different device your data will not be available. In order to use your prompts, datasets, etc. on multiple devices, you can import/export your data via the respective actions in the account menu or switch to Archery, which automatically syncs data between devices.

Known issues ​


Firefox ​

There are some issues with input duplication on Firefox. If you experience this, please try using a different browser. We recommend Chromium-based browsers for an optimal user experience, e.g. Chrome, Ark, Brave, etc.

Maintenance mode ​

The Forge playground is currently in maintenance mode, meaning it will not receive any new features and only a limited amount of bug fixing. To get the latest features and improvements, please switch to the Archery IDE.